Hello! Can We help you?

About your order

What payment methods are available?

You can pay by card, Amazon Pay, Google Pay and PayPal.

Can I make changes to my order after placing it?

Yes. Let us know before your order leaves the factory and we’ll make the changes without any problem.

I need an invoice for my order. Where can I get it?

Send us an email with your details to info@elevadesk.com and we’ll send it to you right away.

Can I finance my purchase?

Yes! You can finance your Eleva with Sequra.

About Eleva

How many years of warranty do the desks have?

Eleva desks come with a 5-year warranty.

What does the warranty cover?

You can find all the details of our warranty in our terms and conditions.

Where is Eleva made?

All Eleva components are sourced from Europe and the desktops are manufactured in Spain.

Can I buy just the frame and use my own desktop?

Of course! You can purchase the frames separately in our store.

Instructions and assembly

How do I assemble my Eleva?

Assembling your Eleva is very easy and takes between 10 and 20 minutes, depending on the model you choose. Here you can find the assembly instructions for the different models.

How do I program my favourite heights?

Use the up and down buttons until you reach the height you want to save. Press the M or Save button, depending on the model, and then press the number where you want to save that height (1–4). That’s it!

My Eleva isn’t working. What can I do?

If your Eleva isn’t responding, follow the reset instructions in the manual. If you’re still having problems, give us a call and we’ll help you sort it out.

Can I book assembly for my Eleva?

For now, we don’t offer an assembly service because it’s genuinely very easy to assemble! Your Eleva will arrive with an instruction manual that’s easy to follow, and you’ll have it assembled in just a few minutes. If you have any questions during assembly, you can call us and we’ll be happy to help.

About delivery

How long does delivery take?

Your Eleva will arrive within 3–5 days if you place your order from Spain, Portugal, France, Italy, Germany or the Netherlands.

Is there a delivery charge?

All deliveries to mainland Spain and Portugal are free.

International deliveries cost €50.

Can I schedule delivery for a specific date?

Of course! Just remember to let us know as soon as you place your order so we can take it into account.

Do you deliver to the Canary Islands?

Yes. Orders to the Canary Islands must be placed through the Banango platform.

Do you deliver to the Balearic Islands?

Yes, you can order your Eleva and have it delivered to the Balearic Islands. Delivery costs €40.

Do you deliver to Ceuta and Melilla?

Yes, we deliver to Ceuta and Melilla. Delivery costs €40.

Do you deliver across Europe?

We currently deliver to Portugal, the Netherlands, France, Italy and Germany.

My order hasn’t arrived within the expected timeframe. What can I do?

We do our best to deliver all orders within the stated timeframe. However, there are many people involved between your Eleva leaving our facilities and reaching you, so occasional delays can happen. If your Eleva takes more than 15 days to arrive, contact us and we’ll track your order.

Which delivery company will deliver my order?

Your order will be delivered by GLS or MRW.

What happens if I’m not at home when my order arrives?

No problem. The delivery company will make 2 delivery attempts and will contact you. If you have any questions, give us a call and we’ll provide you with the tracking number and the phone number of your nearest delivery company office.

About returns

How can I return my Eleva?

Contact us within your 100-day trial period and request a return. We’ll arrange a collection within the following 10 days. Once we collect the desk, we’ll refund the full amount you paid for it.

Remember that we need the original packaging to collect it, so don’t get rid of it until you’ve decided that you and your Eleva are inseparable.

The 100-day trial is only available for Eleva desks and does not apply to other products.

Does it cost anything to return the product?

As long as you return it within the 100-day trial period and have kept the original packaging, the return is completely free and we’ll refund the full amount of your purchase.

If you have thrown away the packaging, we will charge €25 for new packaging to safely pack your Eleva for its return journey.

How long does it take for the desk to be collected?

Collection takes up to 10 days, although we’ll always try to arrange it as soon as possible.

When will I get my money back?

We’ll inspect your Eleva as soon as it arrives at our facilities and issue your refund within 7–10 business days.

Can’t find what you’re looking for?

Contact us

Email us at eleva@elevadesk.com

Or contact us via WhatsApp.

Monday–Friday, 9:00–18:00